Software support services are essentially technical support/break-fit services that are delivered for specific software products. From basic utility assistance, problem determination & resolution to remote troubleshooting and installation/capacity assistance, IIPL's software professionals act as your single point of contact 24*7 to handle all your software support needs. These services can be delivered to you as pay-as-you-go, long-term support contracts or incident-based support customization can be done, to suit your business requirement.
Our vast product expertise to resolve complex software related problems will keep your business protected from any kind of software associated sluggishness enabling you to focus on your main business objectives. Complete range of services includes installation of product updates, migration to new software’s, proactive and reactive on site services, further, the custom application, infrastructure software support and remote troubleshooting capabilities. Each of these services may be delivered through online communication or service-desk support.
Offerings
OSS/BSS, NMS, Billing Software, Radius/LDAP, DNS, DHCP, Remote management Software, Monitoring tools, Services desk.
Database Architecture, Design and development, Database migration, Oracle RAC, DR solution, Backup and recovery.
Software testing, Application migration and porting, Performance optimization
New Software releases, Software updates, Maintenance ipdates, Installation support, Technical support by phone and email, Server and Network Management
Four categories of Software Maintenance Plan:
Dedicated team of software engineers
IIPL's software maintenance methodologies
Reduce operating costs and increase efficiency related to software problems
Reduce operational downtime
Improve availability
Optimized testing and follow up
