We understand that with the ever-changing consumer needs, the organizations are confronted with multiple challenges that require round-the-clock support services.
To uphold the constantly working network services and customer service operations at optimal cost, IIPL offers operational synergies, which can be provided to you either through remote infrastructure or on field support. With our field team experts and partners across various geographies, IIPL has become an established expert in maintaining large and complex deployment or roll-out projects across multiple locations. We can provide a complete range of skills including servers, platform, storage, switches/routers, server technicians, software and hardware engineers, desktop engineers, communication experts and service delivery guardians and much more.
Offerings
Hands and feet Support, On-field site survey and feasibility, Spare parts management, Repair and replacement management, Periodic audits, Regular health check-ups, Large scare deployment
Equipment Installation, Equipment Integration, Equipment Commissioning, On-Site Cirtical Event Support, On field support for system software upgrade, Patch upgrade, IMAC services, Disposal services.
Custom Service Spares Logistics, Field technician logistics, Network expansion activities, Migration, Commissioning and decommissioning of nodes at sites, Customer reported faults, Troubleshooting and resolution, Field Scheduling & Dispatch Management
With our context - specific approach to field services, our resources are perfectly suited to perform a variety of engagements, including point of sale deployments, equipment roll outs, national break/fix coverage, hardware/software upgrade and troubleshooting.
Third-party Vendor Management (One call, Any vendor)
Field service and service desk - back to back SLA's
Expertise in coordinating and delivery national rollout projects
Vendor-independent hardware support services for your complete IT fleet
National hardware and spare parts storage and provisioning
Lower operating costs due to reduced internal engineering efforts by Network Operators on the availability issue
