Maintain Helpdesk responsibility and resource allocation.
Handle routine Help Desk calls to ensure timely resolution as per Senior Management's Service Level Agreement.
Attend help desk calls in-person and through email, FAX and phone.
Answer help desk lines and troubleshoot.
Attend support calls, walk-up customers and emails for first level technical support.
Solve routine issues and escalate complex issues based on priority.
Ensure customer satisfaction through continuous status information.
Develop, execute and follow IT operational policies, standards and work instructions for customer support.
Ensure customer satisfaction through continuous status information.
Develop and manage internal and external support documentation.
Minimum Experience of 2-3 years.
Qualification: Graduate with Technical Diploma
Minimum Experience: Mid Level
Employment: Full-time
Location: Delhi
Job Role: Service Delivery Intern
Number of Vacancies: 2
Job Description:
Participating in development of standards, processes, methods, benchmark techniques and performance measures to ensure the efficient delivery of programs and services to stakeholders.
Assisting in processes, risk assessments and program evaluation to develop options for program improvements.
Reviewing the quality and accessibility of publicly-available program information and recommending improvements.
Working in a team-based environment on project-planning and implementation activities related to research, needs assessments and service delivery.
Conducting research and analysis, developing recommendations, preparing papers/reports to improve programs and their efficiency.
Consulting stakeholders, such as program managers, ministry staff and/or other jurisdictions, to discuss how program and service functions, business practices and related processes can be improved while maintaining ongoing business relationships.
Assessing the impact of new or revised operational policies, systems, and procedures on program and service delivery using customer satisfaction surveys and process reviews.
Qualification: Graduate / MBA
Minimum Experience: Junior Level
Employment: Full-time
Location: Delhi
Job Role: Supply Chain Executive
Number of Vacancies: 1
Job Description:
Planning delivery timetables
Ensuring stores have enough stock
Making sure suppliers have enough stock to meet demand
Overseeing the ordering and packaging process
Monitoring stock levels
Tracking products through depots to make sure they arrive at their destination
Overseeing arrival of shipments
Qualification: Graduate / MBA
Minimum Experience: Mid Level (1-3 yrs.)
Employment: Full-time
Location: Delhi
Corporate Funtions
Job Role: Account Executive
Number of Vacancies: 1
Job Description:
Experience in Accounts and Payroll Processes.
Should have worked in Payroll processing using tally.
Excellent leadership abilities.
Good knowledge in various tax provision related to TDS and Service Tax.
Ability to develop lasting professional relationships with clients.
Strong speaking skills.
Salary Outlook.
Minimum Experience of 2-3 Years.
Well versed in MS Excel.
Qualification: Bachelor's degree in Business Administration, Advertising, Journalism or Marketing, B.E.
Minimum Experience: Mid Level
Employment: Full-time
Location: Delhi
Job Role: L&D Intern / Executive
Number of Vacancies: 1
Job Description:
Create and execute learning strategies and programs.
Evaluate individual and organizational development needs.
Design and deliver e-learning courses, workshops and other trainings.
Assess the success of development plans and help employees make the most of learning opportunities.
Help managers develop their team members through career pathing.
Track budgets and negotiate contracts.
Qualification: Graduate / MBA
Minimum Experience: Mid Level (1 to 3 yrs.)
Employment: Full-time
Location: Delhi
Job Role: Sales Account Manager
Number of Vacancies: 2
Job Description:
Managing a portfolio of accounts to achieve long term success.
Developing positive relationships and handling customers’ needs.
Generating new sales using existing and potential customer networks.
Resolve conflicts and provide solutions to customers in a timely manner.
Supervise account representatives to ensure sales increase.
Report on the status of accounts and transactions.
Set and track sales account targets, aligned with the company’s objectives.
Monitor Sales metrics (e.g. quarterly sales results and annual forecasts).
Suggest actions to improve sales performance and identify opportunities for growth.
Qualification: Graduate / MBA
Minimum Experience: Mid Level (1 to 3 yrs)
Employment: Full-time
Location: Delhi
Job Role: Finance Executive
Number of Vacancies: 1
Job Description:
Keep accurate records for all daily transactions.
Prepare balance sheets.
Process invoices.
Record accounts payable and accounts receivable.
Update internal systems with financial data.
Prepare monthly, quarterly, and annual financial reports.
Reconcile Bank Statements.
Participate in financial audits.
Track bank deposits and payments.
Assist with budget preparation.
Review and implement financial policies.
Qualification: Graduate / MBA (preferably in Finance)
Minimum Experience: Mid Level
Employment: Full-time
Location: Delhi
Job Role: Payroll Executive
Number of Vacancies: 1
Job Description:
Preparation of Employee monthly attendance Statements (Monitoring the Attendance, leave records, late coming etc.)
Preparation of salaries statements submission to F&A and coordination for disbursal of salaries in time.
Preparation of pay slips.
Manage special situations like maternity or sickness pay.
Calculation and payment of termination payments (resignation/retirement/redundancy).
Ensuring receipt of all supporting documents with related to Full & Final Settlement and preparation of the same.
Payment and reconciliation of bonus payments. Calculation, payment and reconciliation of payroll tax and group tax.
Administration, calculation, payment and reconciliation of all superannuation contributions.
Preparation and reconciliation of monthly General Ledger wages journals.
Preparation and reconciliation of payment summaries.
Ensure prompt maintenance of staff records at all times including archiving and filing.
Liaise with HR staff appointments, terminations, remuneration, conditions of service and other relevant matters.
Workers compensation co-ordination i.e. process, monitor and file all claims and prepare payments.
Qualification: Graduate / MBA (preferably in HR)
Minimum Experience: Mid Level
Employment: Full-time
Location: Delhi
Job Role: Pricing Manager
Number of Vacancies: 1
Job Description:
Lead and direct pricing strategy formulation and take necessary pricing actions to enhance profitability, ensuring integrity and accuracy in all pricing matters.
Assist with pricing negotiations of customer's proposals.
Prepare clearly BAFO (Best and Final Offers).
Conduct oral presentations field research and cost revisions. This also requires thinking about the going rates for similar products in the industry, in order to remain competitive.
Maintain and regularly update a pricing history database.
Perform financial evaluation to assess pricing action effectiveness.
Define new business procedures, evaluate resource requirements and stimulate implementation or maintenance of pricing system.
Manage total pricing procedures, enhance processes to make most of efficiencies and ensure timely response to market conditions.
Manage and supervise pricing analysts to support activities inclusive of new price generation and discrepancy resolution etc.
Perform partnering with buyers, product managers and sales department to ensure integrated profit maximization approach to market.
Analyze financial impact of price approach in view of overall history as well as profitability of customer.
Qualification: Graduate / MBA
Minimum Experience: Mid Level (1 to 3 yrs)
Employment: Full-time
Location: Delhi
Job Role: Recruitment Executive
Number of Vacancies: 1
Job Description:
Partnering with hiring managers to determine staffing needs
Screening resumes
Performing in-person and phone interviews with candidates
Administering appropriate company assessments
Performing reference and background checks
Making recommendations to company hiring mangers
Coordinating interviews with the hiring managers
Following up on the interview process status
Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
Communicating employer information and benefits during the screening process
Staying current on the company’s organizational structure, personnel policy, and federal and state laws regarding employment practices
Serving as a liaison with area employment agencies, colleges, and industry associations
Completing timely reports on employment activities
Conducting exit interviews on terminating employees
Qualification: Graduate / MBA (preferably in HR)
Minimum Experience: Mid Level (1 to 3 yrs)
Employment: Full-time
Location: Delhi
Job Role: Helpdesk coordinator
Number of Vacancies: 2
Job Description:
To answer all the requests received through phone, emails, walk ins, etc. and to ensure that there is proper delivery of the services as per the rules and regulations as well as by abiding to its quality standards.
To access and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary.
To recognize the problem areas, to gather the relevant information, and to conduct a thorough research to diagnose the source or the root cause of the issue.
To recommend adjustments to meet the end users requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management.
To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.
Qualification: Graduate / MBA
Minimum Experience: Mid Level (1 to 3 yrs.)
Employment: Full-time
Location: Delhi
Networking
Job Role: Network Engineer
Job Description:
Provide operational oversight, leadership and technical analysis of Microsoft Exchange.
Design, maintain, and repair network servers. Make sure appropriate hardware and software is installed to meet technology demands of the college.
Plan and train staff in the installation and support of local and wide area networks. Train users in use of software, hardware and network systems.
Install, configure and maintain workstation computers and other related hardware components, network cards and software.
Receive, investigate and respond to user questions and problems encountered with hardware/software.
Analyze and correct problems.
Arrange for return of defective parts and warranty service to manufacturer or supplies.
Document procedures for installation, use, maintenance, troubleshooting, and management of the college's information assets. Document system procedures and train other personnel in the department to function as a backup.
Work effectively with colleagues by practicing punctuality, respect for deadlines, collaborative problem solving and honest communication.
Certification: CCNA
Must have knowledge of Switching Concepts TCP/IP, RIP, EIGRP, OSPF, VLAN, STP, RSTP,VTP
Knowledge about Trunk port, HSRP, VRRP, and , VPN, Access-list, IP addressing and sub-netting, Routing concepts
Work experience on CISCO/JUNIPER routers configuration and troubleshooting.
Qualification: B.Sc./B.Tech/B.E./MCA
Minimum Experience: Senior Level
Employment: Full-time
Location: Delhi
Business Development
Job Role: Sales Account Manager
Job Description:
Good experience in getting IT Infra AMC (Servers, Storages, Network) SERVICE Business.
Good experience in getting FMS business.
Experience in IT Hardware Sales/ IT Software Sales/IT Network Sales.
Mapping client's requirements, attending / conducting business user meeting, generating repeat business and providing them customized business solutions.
Managing corporate communication, meeting with the IT Heads and Purchase Heads of various organizations.
Identifying and networking with prospective clients, generating new business from the existing accounts and achieving profitability & increased sales growth.
Generate New Business through field cold calling.
Manage existing client servicing.
Arrange meetings with existing clients as well as new clients.
5+ years of experience.
Ability to develop lasting professional relationships with clients.
Qualification: MBA in Marketing/Sales
Minimum Experience: Senior Level
Employment: Full-time
Location: Delhi
Job Role: Digital Marketing Executive / Intern
Number of vacancies: 3
Job Description:
Develop and manage digital marketing campaigns.
Oversee a social media strategy.
Manage and maintain the organization's website.
Write and optimize content for the website and social networking accounts like Facebook and Twitter, etc.
Track and analyze website traffic flow and provide regular internal reports.
Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion.
Continually work on the Search Engine Optimization of the website(s).
Fix any errors or bugs in online content.
Edit and post videos, podcasts and audio content to online sites.
Arrange webinars and webcasts.
Create online banner adverts and oversee pay per click (PPC) and management.
Write copy for email marketing campaigns.
Identify new trends in digital marketing, evaluate new technologies and ensure that the brand is at the forefront of industry developments.
Work on printed material to supplement online services.
Attend product launches and network events.
Qualification: Graduate / MBA (preferably in marketing)
Minimum Experience: Junior Level
Employment: Full-time
Location: Delhi
Job Role: Marketing Analyst
Number of vacancies: 1
Job Description:
Monitor and forecast marketing sales trends.
Measure the effectiveness of marketing programs and strategies.
Devise and evaluate methods for collecting data, such as surveys, questionnaires, and opinion polls.
Gather data about consumers, competitors and marketing conditions.
Analyze data using statistical software.
Convert complex data and findings into understandable tables, graphs and written reports.
Prepare reports and present results to clients’ management.
Perform research and gather data to help the company market its products and services.
Gather data on consumer demographics, preferences, needs, and buying habits.
Help determine the company’s position in the marketplace by researching their competitors and analyze their prices, sales, and marketing methods.
Determine potential markets, product demand, and pricing.
Develop advertising brochures and commercials, sales plans, and product promotions.
Use charts, graphs, and other visual aids to present the result of their research.
Qualification: Graduate / MBA (preferably in marketing)
Minimum Experience: Mid Level (1 to 3 yrs.)
Employment: Full-time
Location: Delhi
Job Role: Bid Manager
Number of Vacancies: 1
Job Description:
Prepare proposals - oversee all aspects of proposal preparation, ensuring quality, compelling bids are submitted in a timely manner.
Manage databases – Coordinating incoming bid requests and proposal responses; must organize and track all requests and responses using the company’s database. Maintain and update this database regularly. Set up customer profiles in appropriate databases and maintain customer information.
Coach Sales Staff – Act as a coach for leading sales staff such as Accounts Manager and Sales Executives. They guide staff through the entire deal cycle and help the score large deals for the company.
Provide Customer Service – must provide potential and current clients with excellent customer service. Work to improve customer satisfaction and ensure that important clients are retained. Quickly developing and implementing solutions when the potential to lose a customer presents itself. Regularly communicating with customers notifying them of any project updates or changes.
Oversee Bid Pricing – Negotiate with potential and current clients on behalf of their company in order to secure deals and implement pricing agreements between vendor and customers. Assist with bid pricing and submit pricing suggestions for review and approval.
Qualification: Graduate / MBA
Minimum Experience: Mid Level (1 to 3 yrs.)
Employment: Full-time
Location: Delhi
Job Role: IT Content Writer
Number of Vacancies: 1
Job Description:
Research industry-related topics (combining online sources, interviews and studies)
Write clear marketing copy to promote our products/services.
Prepare well-structured drafts using Content Management Systems.
Proofread and edit blog posts before publication.
Submit work to editors for input and approval.
Coordinate with marketing and design teams to illustrate articles.
Conduct simple keyword research and use SEO guidelines to increase web traffic.
Promote content on social media.
Identify customers' needs and gaps in our content and recommend new topics.
Ensure all-around consistency (style, fonts, images and tone).
Update website content as needed.
Qualification: Graduate / MBA
Minimum Experience: Junior Level
Employment: Full / Part Time
Location: Delhi
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